How to start a return
Step-by-step instructions for initiating a return.
- Email care@organicaliving.com with subject line 'Return Request — Order #[your order number]'.
- Include your reason for returning and whether you would like a refund or an exchange.
- Our team will respond within 1–2 business days with a return authorization and shipping instructions.
- Pack the item securely and attach the return label (or ship to the address provided).
- Once we receive and inspect the return, we will process your refund or ship your replacement.
Please do not ship items back before receiving return authorization — unrequested returns cannot be tracked and may be lost.
